tag:blogger.com,1999:blog-814656844817347020.post123964789333968302..comments2024-01-21T11:55:43.853-08:00Comments on Just a girl with a hammer: I'm done with High Country GardensHeatherhttp://www.blogger.com/profile/10404180898034770946noreply@blogger.comBlogger17125tag:blogger.com,1999:blog-814656844817347020.post-84648714674740932682013-08-06T09:20:19.013-07:002013-08-06T09:20:19.013-07:00I noticed the low stock too. I have no idea how ma...I noticed the low stock too. I have no idea how mail order nurseries work but it seems like they really botched the transition. And gardeners TALK. I'm not sure how they'll recover from this.Heatherhttp://www.justagirlwithahammer.comnoreply@blogger.comtag:blogger.com,1999:blog-814656844817347020.post-14637906793570634402013-08-06T09:12:05.607-07:002013-08-06T09:12:05.607-07:00It's Tammy from Casa Mariposa. I just came ove...It's Tammy from Casa Mariposa. I just came over from My Weeds Are Very Sorry. I've used HCG for years but got the same "low stock" line from them when I called this spring to say a few dormant shipped plants hadn't sprouted. I was also given a store credit. I'm curious to see what changes they've made over the summer to revive HCG back to the awesome company it used to be. However, when I cruised their site the other day, they didn't have much for sale. Total suckage.Tammy Schmittnoreply@blogger.comtag:blogger.com,1999:blog-814656844817347020.post-40303439271945057652013-06-20T10:55:29.399-07:002013-06-20T10:55:29.399-07:00I'm keeping everything crossed for you that th...I'm keeping everything crossed for you that they'll make it right. I'm frustrated just hearing about your experience.Heatherhttp://www.justagirlwithahammer.comnoreply@blogger.comtag:blogger.com,1999:blog-814656844817347020.post-85992980729743776382013-06-19T11:50:47.535-07:002013-06-19T11:50:47.535-07:00This company has really gone down hill--very unfor...This company has really gone down hill--very unfortunate. I requested replacement plants in March and was told they would ship in April.......in May.......now in June, I am told that the method they use to process replace plant orders was not allowing them to "pull replacement plants." Whatever that means!!! Despite being told on May 7 to "rest assured" that my order was in process....nothing has arrived. I emailed again (yes it is now June) and was told that my requested plants are out of stock!!!! But, of course they are happoy to send me whatever is in stocl----LEFTOVERS. And, it's only 90 degrees during the day where I live and I am supposed to plant tender sprouting plants?<br />Not a mention from them about any additional compenstation...just sorry for the inconvenience. Sorry doesn't cut it...my garden is bare and I waited for them as I thought they were a reputable company. Don't order from them.....deenoreply@blogger.comtag:blogger.com,1999:blog-814656844817347020.post-4365316617649662962013-06-17T09:56:37.317-07:002013-06-17T09:56:37.317-07:00Heather, as you and I "discussed" via em...Heather, as you and I "discussed" via email, we encountered all sorts of unexpected hurdles this spring when we picked High Country up after they'd been closed for 3 months. I wanted to address a few things mentioned in this blog (and the comments):<br /><br /><br />1. It's common for mail-order gardening companies to charge at order. This is due to the nature of the business where one order could include items that ship at various times of year and often times orders are placed many months before their shipping season. For instance, you can buy tulips now from most mail order companies, even though they won't ship until September. If you didn't charge now, you'd overdraft bank cards, run into expired cards and angry customers if you tried to charge down the road. We try and make it very clear in our terms.<br /><br /><br />2. All High Country customers either received their shipments, or received refunds for items that were not unavailable. Our issues this spring were largely around the inventory systems that we inherited. <br /><br /><br /><br />American Meadows has been around for over 30 years and has an excellent reputation in the industry. We're working like crazy to get High Country back on track and we will be for the fall shipping season. We're really sorry for the fact that we inconvenienced some of our loyal customers (such as yourself) this spring. We just wanted to keep the plants available as they truly are unique and not available elsewhere. High Country will be back and soon!<br /><br /><br />Thanks,<br />Ethan Platt<br />PresidentEthan Plattnoreply@blogger.comtag:blogger.com,1999:blog-814656844817347020.post-17256016768571825862013-05-21T15:48:08.050-07:002013-05-21T15:48:08.050-07:00I've never ordered from HCG, but I had underst...I've never ordered from HCG, but I had understood they had a good reputation. What a frustrating experience.Jason Kayhttp://www.facebook.com/jason.kay.714noreply@blogger.comtag:blogger.com,1999:blog-814656844817347020.post-38323070308707757222013-05-21T12:00:03.467-07:002013-05-21T12:00:03.467-07:00I know! It's a shame, they had such neat plant...I know! It's a shame, they had such neat plants.Heatherhttp://www.justagirlwithahammer.comnoreply@blogger.comtag:blogger.com,1999:blog-814656844817347020.post-50125864410188853992013-05-21T11:42:20.146-07:002013-05-21T11:42:20.146-07:00What's with these people who buy up great comp...What's with these people who buy up great companies and then bury them? Sounds like experiences like yours will be the final nails in the coffin.Ricki Gradyhttp://www.facebook.com/people/Ricki-Grady/100000918721293noreply@blogger.comtag:blogger.com,1999:blog-814656844817347020.post-65503897510646369832013-05-21T09:24:55.219-07:002013-05-21T09:24:55.219-07:00That's what upsets me the most, too. I just wa...That's what upsets me the most, too. I just want my plants! I've been thinking about that vine for over a year--I wish I had just bought it the second you posted about it.Heatherhttp://www.justagirlwithahammer.comnoreply@blogger.comtag:blogger.com,1999:blog-814656844817347020.post-9030457705338212782013-05-21T08:57:33.915-07:002013-05-21T08:57:33.915-07:00I would pay one billion dollars for plants that ma...I would pay one billion dollars for plants that make me cookies. Why aren't the scientists working on that?!Heatherhttp://www.justagirlwithahammer.comnoreply@blogger.comtag:blogger.com,1999:blog-814656844817347020.post-68287588344041131362013-05-21T08:56:08.186-07:002013-05-21T08:56:08.186-07:00I'm still keeping my fingers crossed that my p...I'm still keeping my fingers crossed that my plants will arrive but I may do what you suggest . . .Heatherhttp://www.justagirlwithahammer.comnoreply@blogger.comtag:blogger.com,1999:blog-814656844817347020.post-60351148763770106062013-05-21T04:53:41.607-07:002013-05-21T04:53:41.607-07:00This is just a disaster for a company that had bee...This is just a disaster for a company that had been so great to deal with before. What a mess, and you basically have been charged fraudulently.<br /><br />I feel terrible about the financial woe, but it's your missing plants that really make me mad. My Kintzley's Ghost (from High Country before they were sold last year) is planted and doing well, and I wish yours was in the ground in your garden.Laurrienoreply@blogger.comtag:blogger.com,1999:blog-814656844817347020.post-56269274604753387582013-05-20T22:22:04.140-07:002013-05-20T22:22:04.140-07:00I'm with Kathie, contest with your cc or if yo...I'm with Kathie, contest with your cc or if you used debit, call up your bank, they can stop payment and put the funds back in your account. Some banks do charge for that service but a lot of them don't so it's worth it to check into. Good luck! I hope you get some plants soon or a full refund.Jordan @ trailergypsynoreply@blogger.comtag:blogger.com,1999:blog-814656844817347020.post-88269483367175193982013-05-20T20:34:28.493-07:002013-05-20T20:34:28.493-07:00How disappointing. :(How disappointing. :(Laura Heldrethnoreply@blogger.comtag:blogger.com,1999:blog-814656844817347020.post-4123030142831643362013-05-20T18:31:31.704-07:002013-05-20T18:31:31.704-07:00Sorry to hear that a once great mail order nursery...Sorry to hear that a once great mail order nursery has taken a dive. Thanks for the heads up!Peter Herpstnoreply@blogger.comtag:blogger.com,1999:blog-814656844817347020.post-29382241339694164592013-05-20T18:12:27.304-07:002013-05-20T18:12:27.304-07:00Lame sauce.Lame sauce.Picardy Projecthttp://twitter.com/picardypronoreply@blogger.comtag:blogger.com,1999:blog-814656844817347020.post-24433901640525728292013-05-20T17:38:18.912-07:002013-05-20T17:38:18.912-07:00I would contest it with your credit card company. ...I would contest it with your credit card company. Keep any and all emails that you have received and submit it as corresponding documentation. There's no reason to pay for something that you're never going to receive!Kathie Mayernoreply@blogger.com