I don't know why, but hiring professionals to do things makes me nervous. The crew at Jacobs did a fantastic job on my furnace, but having to be present in the house while they installed got me all amped up. What was that noise? Does the fact that he asked X question mean that he doesn't know what he's doing?
I would hate to work for me. I'm particular, I ask too many questions, and I get my panties in a bunch at the drop of a hat. The young man they sent over asked a lot of questions about where ducts should go, where venting should come out of the side of my house . . . things I felt he should know. It turned out this is normal for them, that they like to arrange these things with the customer. But at the time it seemed odd, and I came down after the first day to see the furnace looking like this:
With the white PVC ducting crossing in front of the furnace it looked . . . homemade. Like something I would build. It really bothered me. I suspected it would bother me for the next 25 years. I started to worry that they had sent me an installer who didn't know what he was doing. I called the company that morning and voiced my concerns. They sent out a manager the next morning to smooth things over.
The installer agreed to redo the PVC exhaust so it would run behind the unit. The manager was really nice, he assured me that everything was going well. I was feeling better. Then he told me, "Relax."
Have you ever had a contractor or repairman tell you to relax? It makes me do the opposite. It makes me angry; it's so dismissive. Should a contractor ever stumble across this blog, DO NOT TELL WOMEN TO RELAX.
In the end they redid the ducting and I'm very happy with everything. The new furnace is so quiet you can barely hear it running. I would use them again in a heartbeat, even if my blood still boils a little when I think about that stupid five letter word: relax. Grrr.