They charged my card at the time of the order, which is fairly unusual for mail order nurseries (in my experience). I should have received my plants the week of April 15th. That week came and went and my plants never arrived. I called them and was told that I was "in shipping" and that my plants would go out the following Monday. But no plants arrived.
I called again and they told me that Bouteloua gracilis 'Blonde Ambition' had held up the order. It would ship as soon as that was ready.
Still no plants arrived.
I got a mass email saying that their winter had been cold and their stock wasn't where it would normally be at that time of year. My plants would ship the week of May 13th!
Then I randomly received an email last week stating that they would be unable to fulfill two of my plant requests (Lonicera reticulata 'Kintzley's Ghost' and Gaillardia 'Arizona Sun') and they were refunding the money and crediting me $10 to use at the nursery.
I still have no plants. At this point I want to cancel my order completely but when you call you get put through to a voicemail box that is full and no longer takes messages. When I tried to cheat and choose the phone option to place an order I still can't get a live person. It's like they just disappeared, taking my money with them.
I've placed orders with HCG and had no problems in the past. Now that they've been sold to American Meadows the whole operation seems to have gone to shit. I don't think I'll be using that $10 credit. Buyer beware.